Summary
We have launched a real-time network monitoring system that continuously watches all of our links, servers and services in the four regions where we operate: Argentina, Brazil, Chile and Canada.
This system lets us immediately detect any service outage, abnormal latency increase or packet loss on our links, so we can respond quickly to any incident.
What do we monitor?
The system runs checks every 20 seconds on all of our points of presence:
| Region | Monitoring type | Scope |
|---|---|---|
| Argentina | TCP Ping / ICMP | ISP providers, dedicated links |
| Brazil | TCP Ping / ICMP | Servers, dedicated links, web panel |
| Chile | TCP Ping / ICMP | Servers, dedicated links |
| Canada | TCP Ping | Dedicated servers, web panel |
System capabilities
- Automatic detection of service outages with an immediate alert
- Latency monitoring with custom thresholds for each link
- Real-time packet loss detection
- Automatic network diagnostics (MTR/traceroute) when an incident happens
- Instant alerts with the full details of the incident
- Web panel with real-time views and history charts
- Source connectivity checks to avoid false positives
Alert types
The system classifies incidents into four levels and notifies the technical team immediately:
| Level | Description | Automatic action |
|---|---|---|
| CRITICAL | Total outage of a link or service | Alert + automatic MTR diagnostic |
| HIGH | Latency above the configured threshold | Alert with latency details |
| MEDIUM | Sustained packet loss | Periodic alert + continuous monitoring |
| RECOVERED | Service restored | Notification with the downtime duration |
Benefits for our clients
- Shorter response times for network incidents
- Accurate diagnostics that quickly pinpoint the source of the problem
- Continuous monitoring 24 hours a day, 7 days a week
- More transparency and visibility into the status of the services
- Less downtime thanks to early detection
This system is part of our ongoing commitment to service quality and high availability. We keep working to give our clients the best possible experience.
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